Exchanges & Returns
We hope that you will love your purchase from FLÛR, however if for some reason you need to make a return or exchange, a simple process has been created to ensure that you are kindly assisted by our team.
Returns are accepted within 14 days of you receiving your parcel.
Exchanges are accepted within 28 days of you receiving your parcel.
We offer FREE returns and exchanges on all orders within Australia and New Zealand. For international returns and exchanges, we charge a flat rate of $35 which will be deducted from your final refund amount.
Items must be returned in their original condition: unworn, unused, with all original tags attached and associated packaging in original condition, undamaged dust bags and shoe boxes and unmarked shoe soles. Please be careful when trying on shoes — they must be in resalable condition upon return. We kindly ask that shoes are tried on a soft, carpeted surface as returns of shoes with scuffed soles are not accepted.
All returns will be processed onto the original payment method. Items typically take 7-10 days to reach our warehouse. You will be able to track the delivery of your return via the tracking number supplied when you book your return. Once your return has been received at our warehouse, it will be processed in 3-5 days. Your bank may take a further 3-5 days to clear the funds back into your account.
FLÛR will continue to communicate with you via email through various stages of the return and exchange process. FLÛR reserves the right to reject returns or exchanges at our own discretion. In the instance where your item is not accepted, it will be returned to you. Shipping and handling charges are non-refundable unless the item is faulty. While FLÛR offers a flexible returns policy, frequent returns are closely monitored. Excessive returns by a single customer will be flagged and potentially refused at FLÛR’s discretion.